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  1. OpenNMS
  2. NMS-8866

Avoid creating tickets for cleared alarms

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    Details

    • Type: Enhancement
    • Status: Resolved (View Workflow)
    • Priority: Blocker
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: 18.0.3, 19.0.0
    • Component/s: Ticketing
    • Security Level: Default (Default Security Scheme)
    • Labels:
      None
    • Sprint:
      Horizon - Nov 2nd, Horizon - Nov 9th, Horizon - Nov 16th

      Description

      It is possible that an alarm gets cleared/resolved between the time a "createTicket" event was triggered, and the time that the actual ticket gets created. This can lead to scenarios where tickets are created for cleared alarms.

      We should provide an option (that works irrespective or the ticketer plugin used) that allows us to avoid creating tickets in these cases.

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            • Assignee:
              j-white Jesse White
              Reporter:
              j-white Jesse White
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              Dates

              • Created:
                Updated:
                Resolved: