"Dismiss" in Usage Statistics Sharing Notice is misleading

Description

When you log in the first time you get prompted with the “Usage Statistics Sharing Notice” and you can click “Learn More” or “DISMISS”. When I click DISMISS I would expect to opt out of usage statistic sharing but this is not the case. What it really means is OPT-IN or ACCEPT data usage sharing. You need to go to “LEARN MORE” to disable it. I guess it is not intended to apply dark patterns here; this is just how it is understood from a non-native speaker perspective.

Acceptance / Success Criteria

None

Attachments

3
  • 06 Sep 2023, 07:11 PM
  • 22 Aug 2023, 05:06 PM
  • 28 Jul 2023, 09:43 PM

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Scott Theleman September 6, 2023 at 7:11 PM

Screenshot of new notice:

Scott Theleman September 6, 2023 at 3:01 PM

thanks, sounds good! I’ll pull this into the current sprint.

Bonnie Robinson September 6, 2023 at 2:44 PM

I suggest:

  • “Got It” for the button

  • Use Jeff’s proposed wording, with a slight adjustment: “Your OpenNMS instance shares anonymous usage statistics by default. Our privacy policy governs our use of this data to improve the software. Click Learn More for directions to opt out.”

  • Text on the usage stats page in the screenshot Jeff shared looks fine.

Scott Theleman September 6, 2023 at 2:39 PM

At this point, I think the questions are:

  • Leave the wording on this button as “Dismiss” or else use “Got It”

  • Leave banner wording as is, or use Jeff’s proposed wording or something similar

  • Leave similar wording on the Usage Stats page as is or use Jeff’s proposed wording or something similar

Will leave this open for a few more days for someone to make a decision (it’s not obvious to me that there’s a clear answer, and the current wording seems technically correct, if not optimal), then close this without changing anything, we can revisit as needed.

Bonnie Robinson August 22, 2023 at 6:21 PM

. That works. Thanks for the reminder about where they can opt-out.

Fixed

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Priority

PagerDuty

Created July 28, 2023 at 9:43 PM
Updated September 12, 2023 at 3:26 PM
Resolved September 6, 2023 at 9:48 PM

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